Frequently Asked Questions

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The FreshBed is a sleep system designed to improve the quality of your sleep. By active ventilation and temperature regulation a microclimate is created in the bed to create the ideal environment for sleep. The FreshBed sleep system generates an airflow from the bottom of the bed through a HEPA filter and ultimately through the mattress to create a gentle airflow creating an effortlessly comfortable sleeping environment. The technology generating the airflow is safely stored in the beds foundation and can be controlled using the included remote control or the FreshBed app. 

No, a FreshBed is noiseless. In normal circumstances, you will not hear any sound. A quiet bedroom environment is one of the keys to a full, healthy night’s rest. From the beginning of the development of the FreshBed one of the most important criteria was for the bed to be quiet. Thanks to the smooth and silent running fan and the design and material of the air duct, it’s the quietest source of air delivered of any consumer appliance. All technology is well hidden in an insulated unit inside the bed’s base for total silence. 

The FreshBed comes with a cable remote control. We have consciously chosen this instead of operating it with an App. Because you will not use it much and because a perfect sleeping environment has little radiation. Bedrooms are a place for rest, relaxation, and intimacy that has no need for computers, mobile phones, and tablets that prevent us from falling asleep and can also be disruptive throughout the night. Beeps, buzzes, and even the tiniest standby lights can wreak havoc with the body’s circadian rhythm, so it’s better when they are switched off at the mains or banned completely. 

 

All the technology of FreshBed is housed in an insulated unit – the Temperature Controlled Air Generator, well hidden inside the bed’s base at the foot end away from the body. The fan operates on a 24 Volt low-voltage current, making it extremely safe to use and the enclosure of the unit has a Cage of Faraday construction for preventively blocking possible electromagnetic fields. 

 

To provide you with maximum certainty on this issue, the Temperature Controlled Air Generator has been certified by TÜV SÜD Product Service. A test according to EN 62233:2008 (Measurement methods for Electromagnetic Fields of household appliances and similar apparatus with regard to human exposure) is part of this certification. This ensures the safety of human beings or other biological organisms and appliances in electromagnetic fields. 

We recommend having your FreshBed permanently connected to the electricity grid for maximum comfort and benefits. As the bed controls you climate inside your bed, allowing your to be warm and comfortable through the night, you can choose to reduce the heating of your house during this time. In this way the FreshBed could act as an energy saver. On average, the FreshBed uses 55 watt per hour for a double bed, on a yearly base this adds up to 481.8 kWh.  

Yes, this is on purpose. 

Thanks to the innovative combination of climate technology with active ventilation FreshBed remains free of moisture, mold, bacteria, and house dust mite by keeping relative humidity in the bed around 50%. The humidity in the mattress is achieved by the technology hidden in the bed’s base. The silent unit within the bed base sucks air from the bedroom and filters it, to then quietly transport it through the mattress to your body at the temperature you desire. And makes sure humidity inside the mattress is kept low.

If the humidity in the bedroom is higher than the humidity inside the mattress, the dry mattress will (just like a sponge) extract water vapor from the air which increased the humidity inside the mattress. This is prevented by having the system always on. Besides, it makes sure particles, allergens, and gases in the bedroom are removed automatically by the HEPA filter, guaranteeing fresh and clean indoor air quality in the bedroom. 

Last but not least, switching the bed on and off every day will consume more energy. 

Yes, the Freshbed works really well in combination with air-conditioning and central heating. The optimal bedroom temperature is around 64°F (18°C). By using an air conditioning or central heating the temperature outside the bed is controlled. The FreshBed controls the temperature inside the bed. By using an air conditioning or central heating in combination with the FreshBed you are therefore creating the perfect conditions both inside and outside the bed for a great night sleep. 

Yes, the FreshBed can be used together with a (de)humidifier. The FreshBed functions well with a relative humidity of up to 80%. If you would normally use a (de)humidifier it is advised to maintain its use after installing your FreshBed sleep system. 

When making regular use of your FreshBed the sleep system should remain turned on at all times. Through the base of the bed the air enters the system, is the filtered and extracted again through the mattresses. The FreshBed filters 120 m3 of air per hour when used at an average ventilation speed. 

We do not recommend to use the FreshBed in combination with floor heating. Ideally in the area below the bed no floor heating should be used as air is sucked into the sleep system from the bottom of the bed. Floor heating can therefore impact the temperature the FreshBed is set at. 

In order to make use of the FreshBed Sleep system, it is not required to connect the bed to the internet. The bed can be controlled using the remote control which is delivered with the bed. 

There is a possibility to connect the bed to an app which will allow you to control the bed remotely. Additionally, there are some benefits resulting from connecting to the internet as updates can be installed automatically and whenever you need support the FreshBed team is able to support from a distance. However, without connecting the bed to the internet you will be able to operate the bed without any limitations. 

See PDF for the digital manual. 

The ventilation and temperature can be set using the remote control or the app. The ventilation speed and temperature can be adjusted according to your preference. The system will remember your preferred temperature and ventilation speed once it has been set. Please note it will take some time before the new temperature can be felt, just like the working of a thermostat in your living room. The thermostat inside the unit in the bed base will change the temperature of the outgoing air immediately, but it needs to go through your mattress and top mattress of which the materials also have to adopt the changed temperature. 

We recommend changing the ventilation settings only when it’s clammy or if you feel perspiration. Please note a higher ventilation setting can have a cooling effect on your body temperature because of the increased passing-flow of air (the wind chill factor). A detailed instruction of how to set the ventilation and temperature can be found in the FreshBed manual. 

Whenever adjusting the temperature and fan speed we advise to change in small quantities and try it out for a few nights before making additional changes. 

Yes, the scene Promote Falling Asleep can be chosen to temporarily increase the temperature in the bed to assist relaxation and promote falling asleep. With the Falling Asleep mode at both the remote control and the app you can set what time you go to sleep. 

 

No, you will not feel it blowing. It is more like sleeping on a cloud of temperature-controlled air. The air comes from the entire mattress surface and is very gentle and subtle. Only when you adjust the ventilation harder than default mode you might feel some air passing you. 

In order to guarantee the quality of the FreshBed it is required to replace the HEPA filter at least every 12 months. Only original FreshBed HEPA filters can be used. 

Get in contact with an experienced service professional through your retailer to arrange the replacement of your filter or contact us at [email protected]. No other maintenance is required. 

We designed the bed anticipating all sorts of unexpected things to happen to it. Under normal use, the unit in the bed base should not see blockages to the air, but if it does the unit automatically adjusts to keep the output temperatures stable and consistent. The unit will automatically shut down if there is a problem to protect itself. 

A hard copy of the manual can be found with the bed. 

 

Yes, the FreshBed mattresses and top mattresses are specifically designed to ensure maximum delivery of a temperature-controlled airflow around you while you sleep. Made of carefully selected materials they provide unique comfort and a fresh and hygienic sleep experience. 

Yes, the FreshBed mattresses and toppers have been developed in different levels of firmness to suit your preferences. You can choose your preferred firmness at your local retailer. 

 

We recommend you purchase bedlinen with an open-air permeable structure to allow the air to easily flow through it. Your local retailer can recommend to you which bed linens will be suitable for use on the FreshBed. 

Yes, without a FreshBed, the app cannot be used. 

The app can be used to operate and to change the settings of one or more FreshBeds and offers additional future features compared to the wired remote control attached to the bed. Installing the app requires Wifi and Bluetooth should be temporarily enabled. 

The app contains extra features compared to the remote control. The app makes it possible to control your FreshBed if you’re not at home and allows you to control multiple beds at once. 

Yes, that is possible. Using the remote control, you can turn your FreshBed on and off, as well as setting the temperature and ventilation speed. The remote control is a standard feature and is included with every bed we supply. 

Without an internet connection, you can still use your FreshBed, but you can only change the Temperature and Ventilation settings with the remote control and make use of the Bed Hygiene Mode. 

Please keep in mind that the functionality of your FreshBed is more extensive when the app is used. Therefore we strongly recommend keeping the FreshBed connected with the Internet and to make use of the app since you will reap the benefits of the ongoing continuous development of the functionality of FreshBed, improvements in performance, extra functions and much more. 

With the option ‘Pair’, to be found under ‘Settings’ on the remote control, you can connect your phone with your FreshBed. In order to establish the connection, please keep in mind that both your phone and your FreshBed need an internet connection. To make use of the app connect the bed to internet via WiFi and enable Bluetooth temporarily. If you have any troubles connecting, please don’t hesitate to contact your local distributor or FreshBed. 

No, this is not necessary. With your remote control, you can disconnect your bed from internet (settings > Wifi > turn Wifi off/on). It is, however, not possible to change the settings of your bed with the app when the FreshBed is not connected to the internet anymore. 

Yes, that is possible. You can, for example, set your bed at the right temperature before you come home. In order to do this, it is necessary to keep your FreshBed connected to internet and have your phone connected to internet as well.

In order to make use of the FreshBed app, it is necessary to make an account. An account contains your name, email address and a password. The FreshBed app does not collect or process any data with regard to your sleeping behavior.