Frequently Asked Questions

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The FreshBed is a sleep system designed to improve the quality of your sleep. By active ventilation and temperature regulation a microclimate is created in the bed to create the ideal environment for sleep. The FreshBed sleep system generates an airflow from the bottom of the bed through a HEPA filter and ultimately through the mattress to create a gentle airflow creating an effortlessly comfortable sleeping environment. The technology generating the airflow is safely stored in the beds foundation and can be controlled using the included remote control or the FreshBed app. 

No, the FreshBed is extremely quiet. On the neutral setting, no sound can be heard. On a higher fan/airflow setting, the airflow may be noticed slightly. All technology is well-contained in the insulated foundation of the FreshBed and must be installed according to the guidelines provided in the “Connecting the Air Generator Unit” section of the FreshBed User Manual for silent airflow.

Yes, this is on purpose. 

Thanks to the innovative combination of climate technology with active ventilation FreshBed remains free of moisture, mold, bacteria, and house dust mite by keeping relative humidity in the bed around 50%. The humidity in the mattress is achieved by the technology hidden in the bed’s base. The silent unit within the bed base sucks air from the bedroom and filters it, to then quietly transport it through the mattress to your body at the temperature you desire. And makes sure humidity inside the mattress is kept low.

If the humidity in the bedroom is higher than the humidity inside the mattress, the dry mattress will (just like a sponge) extract water vapor from the air which increased the humidity inside the mattress. This is prevented by having the system always on. Besides, it makes sure particles, allergens, and gases in the bedroom are removed automatically by the HEPA filter, guaranteeing fresh and clean indoor air quality in the bedroom. 

Last but not least, switching the bed on and off every day will consume more energy. 

Yes, you can use your FreshBed in combination with air conditioning or central heating. We advise room temperature is kept between 65 – 72°F. With air conditioning or central heating, the air temperature outside of the FreshBed is controlled. The FreshBed controls the temperature inside the bed. By using an air conditioner or central heating with a FreshBed, you are creating the perfect conditions both inside and outside that are the best for the optimal night’s sleep.

Yes, the FreshBed can be used together with a (de)humidifier. The FreshBed functions well with a relative humidity of up to 80%. If you would normally use a (de)humidifier it is advised to maintain its use after installing your FreshBed sleep system. 

No, it is not recommended to use the FreshBed with floor heating. The FreshBed takes in air from below the air base and takes it into the sleep system to purify and climatize the air. Thus, floor heating can impact the performance of the FreshBed.

No since the bed is able to operate using the remote control. Nevertheless, in order to be eligable for the warranty program and to make sure your FreshBed is provided with the latest software updates, we advise to keep your FreshBed online via WIFI or Ethernet.

Directions for connecting the FreshBed to the Internet are outlined in the FreshBed User Manual.

You can do so using the remote control and your iOS app. The wireless standard should be IEEE 802.11b/g/n 2.4GHz.

See PDF for the digital manual. 

The temperature and fan speed can be adjusted via the remote control or App in order to create the ideal microclimate for your sleep.

We advise new users to start sleeping in a FreshBed using the recommended FreshBed Temperature™ setting (around 73°F) with a room temperature between 65 – 72°F before adjusting to their personal preference.

When adjusting the temperature and fan speed, it is advised to make changes in small increments. It is also recommended to try the new settings for a few nights before making any further adjustments. Environmental factors and personal preferences will impact your optimal settings.

Yes, the scene Promote Falling Asleep can be chosen to temporarily increase the temperature in the bed to assist relaxation and promote falling asleep. With the Falling Asleep mode at both the remote control and the app you can set what time you go to sleep. 

 

No, you will not feel it blowing. It is more like sleeping on a cloud of temperature-controlled air. The air comes from the entire mattress surface and is very gentle and subtle. Only when you adjust the ventilation harder than default mode you might feel some air passing you. 

In order to guarantee the quality of the FreshBed it is required to replace the HEPA filter at least every 12 months. Only original FreshBed HEPA filters can be used. 

Get in contact with an experienced service professional through your retailer to arrange the replacement of your filter or contact us at [email protected]. No other maintenance is required. 

We designed the bed anticipating all sorts of unexpected things to happen to it. Under normal use, the unit in the bed base should not see blockages to the air, but if it does the unit automatically adjusts to keep the output temperatures stable and consistent. The unit will automatically shut down if there is a problem to protect itself. 

A hard copy of the FreshBed Manual is provided upon delivery.

Upon registration of your FreshBed for the Limited Warranty program via https://www.freshbed.com/supportfreshbed you will get access to the more instructions and user videos as well as have access to any updates in the FreshBed Manual.

Yes, the FreshBed mattresses and top mattresses are specifically designed to ensure maximum delivery of a temperature-controlled airflow around you while you sleep. Made of carefully selected materials they provide unique comfort and a fresh and hygienic sleep experience. 

Yes, the FreshBed mattresses and toppers have been developed in different levels of firmness to suit your preferences. You can choose your preferred firmness at your local retailer. 

 

We recommend you purchase bedlinen with an open-air permeable structure to allow the air to easily flow through it. Your local retailer can recommend to you which bed linens will be suitable for use on the FreshBed. 

Clean the base and remote controls with a damp cloth and mild detergent.

Avoid the use of harsh chemicals or abrasive cleaning materials.

Wipe spills immediately and do not allow water or other liquids to permeate any openings.

Yes, without a FreshBed, the app cannot be used. 

The app can be used to operate and to change the settings of one or more FreshBeds and offers additional future features compared to the wired remote control attached to the bed. Installing the app requires Wifi and Bluetooth should be temporarily enabled. 

The app contains extra features compared to the remote control. The app makes it possible to control your FreshBed if you’re not at home and allows you to control multiple beds at once. 

Yes, that is possible. Using the remote control, you can turn your FreshBed on and off, as well as setting the temperature and ventilation speed. The remote control is a standard feature and is included with every bed we supply. 

Without an internet connection, you can still use your FreshBed, but you can only change the Temperature and Ventilation settings with the remote control and make use of the Bed Hygiene Mode. 

Please keep in mind that the functionality of your FreshBed is more extensive when the app is used. Therefore we strongly recommend keeping the FreshBed connected with the Internet and to make use of the app since you will reap the benefits of the ongoing continuous development of the functionality of FreshBed, improvements in performance, extra functions and much more. 

With the option ‘Pair’, to be found under ‘Settings’ on the remote control, you can connect your phone with your FreshBed. In order to establish the connection, please keep in mind that both your phone and your FreshBed need an internet connection. To make use of the app connect the bed to internet via WiFi and enable Bluetooth temporarily. If you have any troubles connecting, please don’t hesitate to contact your local distributor or FreshBed. 

No, this is not necessary. With your remote control, you can disconnect your bed from internet (settings > Wifi > turn Wifi off/on). It is, however, not possible to change the settings of your bed with the app when the FreshBed is not connected to the internet anymore. 

Yes, that is possible. You can, for example, set your bed at the right temperature before you come home. In order to do this, it is necessary to keep your FreshBed connected to internet and have your phone connected to internet as well.

In order to make use of the FreshBed app, it is necessary to make an account. An account contains your name, email address and a password. The FreshBed app does not collect or process any data with regard to your sleeping behavior.